Quote (FMX_89 @ Dec 11 2014 07:23pm)
It's far from hearsay. The stereotype exists for a reason. You seem to be trying to apply your experience with luxury manufacturers to every dealership. The ones I'm talking about aren't paying for shuttle drivers and loaner cars out of their labor rate because they don't have to. If you get a loaner it is because your warranty affords that. Have you ever turned a wrench? It doesn't sound like it. An independent shop can take you just like a dealership can but that is no different than paying for any service... As the consumer you have to be knowledgeable and apply common sense to this situation or you will be taken advantage of. Once you find a good independent mechanic there is no need to go back to a dealership once the warranty is out. They survive on taking care of their customers and turning them into repeat customers.
Lets recap
An independent shop that is not trustworthy can take a fool for a fool
If you are not a fool you will find a good shop after a couple of tries
A dealership is guaranteed to break it off in you every time you step in their door. That's how things are priced and set up.
Yes there is convenience and the job is usually done quickly. The lube boy responsible for totaling your corvette has no more training or experience than the guy at jiffy lube. If you think recourse on a poorly done job is easier through a dealership you haven't been around long enough... If you find the right number to call and escalate it to corporate you might get rental car reimbursement and get the parts or labor paid for but rarely both and that is after making a complete ass of yourself for weeks. At the end of the day the dealership is a privately run franchise that can give you the middle finger just like an independent shop. Both cases end up in small claims court.
Sounds like hearsay. You certainly don't understand very well how a dealership works. Stereotypes exist for a reason, but that doesn't mean they're valid. Every dealership has a shuttle driver. I literally cannot think of one that doesn't. It's not just luxury dealerships. At a Mercedes or Porsche dealership sure they'll wait on you hand and foot but the core principle of shuttles remains. The Ford dealership my grandma bought her cars from in a tiny town of 2000 had a shuttle driver. Sometimes the shuttle driver (at small dealerships) is the shuttle driver or the service manager, but the shuttle is an important part of a dealership. I don't care that the occasional dealership doesn't have one (these are very few and far between today), because "occasional" experiences cannot be generalized to the entire 'population'. Dealerships have to charge their labour rate to make money. If they had a $65/hour rate instead of a $105/hour rate, their Service department would lose money. What part of they have significantly higher overhead don't you understand?
There is plenty of reason to take your car to the dealership. Just as an independent mechanic wants to build a rapport with you so you come back, so will a dealership. I never pay for tire changes/alignments at my dealership because I'm a good customer. If I went to my independent mechanic to do that he would 100% charge me for that. Build rapport with a dealership and they'll knock money down quite a bit because you're a valuable customer. Branch falls on your car, scratches the roof? Build a rapport with your dealership and there's a good chance if you ask, their detailers will see if they can fix it for you. None of this even touches on the fact a dealership scan tool is vastly superior to a general scan tool an independent mechanic has. Brand scan tools are only available to dealerships. With newer cars, a dealership will know how to work on them better because they have manuals and direct access to techlines which are a pool of knowledge from dealership mechanics around the country. Your independent mechanic is stumped he'll not know what to do or worse yet he'll do something wrong.
Take your Corvette to a quick lube shop and you're a fucking moron. They crash your car, that's your fault for taking a sports car to a quiclube shop, and you're not getting anything from the quicklube place. A dealership damages your car, you're getting reimbursed. You've probably heard stories of people who don't get anything from a dealership, but that's usually because it's some moron who tried to scam a dealership and they wouldn't have anything of it. There's surely some dealerships who won't do that, but that's not typical. A dealership does that, their reputation takes a hit, their brand fires back (I've heard of cases where dealerships screw up and the brand tells the dealership to fire those involved or risk losing their association with the brand)., they might get on the news. It's not a good situation. Do independent shops have the same pressure? Definitely not. Downtown Toyota wrecks your car, everyone who gets told remember. Joe Schmo's Tire and Auto? Nobody remembers
Again, you're in the situation where you've taken the extreme position that dealerships are only out to scam your money, and you think every other position unreasonable. If you like independent mechanics, that's your choice. Blowing smoke out your ass to try to make people think what you think is absurd. There are plenty of good reasons to take your car to the dealership. You're ignoring all of them, while ignoring all the reasons not to go to an independent mechanic. They're pro's and con's for each one, you balance what you think is important. No one is objectively better.