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Dec 11 2014 05:23pm
Quote (JDH @ Dec 11 2014 06:05pm)
most people dont realize if alldata says job A should take X amount of hours but they get the job done 7 hours faster, then they are still charging you for what the book tells them. thats where they make extra bank at because they are doing more jobs and faster than they are supposed to do them. i think that coupled with shoddy training is why you get so many dingleberries working on your vehicle that does something stupid like leave the oil cap off when they are doing an oil change.



Yep. There are occasions where it works the other way around. It is all up to the service writer though. My friend from the Ford dealership just replaced the MAF, VC gaskets, #3 ignition coil, spark plugs, plug boots, and O2 sensors on my grandma's Lincoln LS. I think the parts were around $250 on RockAuto for name brand stuff and he charged her $200 labor. It took him about 4 hours. The upper intake manifold has to come off to get to the coils. Way to go ford.... Anyway, he looked it up at work and the same job was 8 hours on the book so a full day, at $110/hr. So that is $680 extra. The parts were $495. That is another $250. Almost $1500 for what really amounts to a tune up + 2 VC gaskets and a MAF chip...
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Dec 11 2014 06:12pm
Quote (FMX_89 @ Dec 11 2014 10:29am)
There is some serious delusion in this post. Apparently everything we know about dealerships is wrong and they really are good people trying to do right by their customers...

Lol


I'm deluded? You seem to think dealerships are the spawn of Satan and only fools ever take their car there or buy parts from them. I take a middle approach, you take an extreme view and portray it as the only reasonable position. All you know about dealerships sounds like hearsay, your view a collage of horror stories and biased positions from independent mechanics who of course are going to bad mouth the dealership (their most important competitor).

Quote (Subwoofer @ Dec 11 2014 05:11pm)
120/hr for a tech that got trained by someone paid 20/hr

makes sense dealerships


Dealership mechanics aren't paid hourly. They're paid on a form of commission with a set pay for a set job. The hourly rate also goes to pay for service staff, shop infrastructure, speciality tools, office staff, car washer, shuttle drivers, loaner cars etc. There's a lot more overhead for a dealership than a typical independent shop. A lot of independent shops have only one or two guys who work for them, both mechanics who take turns answering the phones and write up everything themselves.

Dealerships get a bad rap, but that's OK. Some people will never take their car to a dealership, and they like it that way. Some people will never take their car to an independent mechanic and that's OK too. It's different kinds of people, and there's no use trying to convince someone to change, you're not going to convince them because the other person values something differently. But acting like all dealerships are out to steal your money and that somehow independent shops are any better in that regard is ridiculous. How about those thousands of small shops along the American interstate that prey on people with out of state license plates? How about all those quick lube places which almost don't let you leave without letting them flush your fluids, redo your filters, replace your sparkplugs, give you an e-test? How about the independent shops that do shotty work then won't own up to it? No place is perfect.

Take your car to an independent if you want. There's nothing wrong with a person if they want to take a car to a dealership. I use both. My new car goes to the dealership, my old one goes to an independent where I know the owner. Something's will be done better at a dealership, other's at an independent. It's your choice what you want to do, there is no objectively right answer.

This post was edited by Caedus on Dec 11 2014 06:16pm
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Dec 11 2014 06:23pm
Quote (Caedus @ Dec 11 2014 07:12pm)
I'm deluded? You seem to think dealerships are the spawn of Satan and only fools ever take their car there or buy parts from them. I take a middle approach, you take an extreme view and portray it as the only reasonable position. All you know about dealerships sounds like hearsay, your view a collage of horror stories and biased positions from independent mechanics who of course are going to bad mouth the dealership (their most important competitor).



Dealership mechanics aren't paid hourly. They're paid on a form of commission with a set pay for a set job. The hourly rate also goes to pay for service staff, shop infrastructure, speciality tools, office staff, car washer, shuttle drivers, loaner cars etc. There's a lot more overhead for a dealership than a typical independent shop. A lot of independent shops have only one or two guys who work for them, both mechanics who take turns answering the phones and write up everything themselves.

Dealerships get a bad rap, but that's OK. Some people will never take their car to a dealership, and they like it that way. Some people will never take their car to an independent mechanic and that's OK too. It's different kinds of people, and there's no use trying to convince someone to change, you're not going to convince them because the other person values something differently. But acting like all dealerships are out to steal your money and that somehow independent shops are any better in that regard is ridiculous. How about those thousands of small shops along the American interstate that prey on people with out of state license plates? How about all those quick lube places which almost don't let you leave without letting them flush your fluids, redo your filters, replace your sparkplugs, give you an e-test? How about the independent shops that do shotty work then won't own up to it? No place is perfect.




It's far from hearsay. The stereotype exists for a reason. You seem to be trying to apply your experience with luxury manufacturers to every dealership. The ones I'm talking about aren't paying for shuttle drivers and loaner cars out of their labor rate because they don't have to. If you get a loaner it is because your warranty affords that. Have you ever turned a wrench? It doesn't sound like it. An independent shop can take you just like a dealership can but that is no different than paying for any service... As the consumer you have to be knowledgeable and apply common sense to this situation or you will be taken advantage of. Once you find a good independent mechanic there is no need to go back to a dealership once the warranty is out. They survive on taking care of their customers and turning them into repeat customers.


Lets recap

An independent shop that is not trustworthy can take a fool for a fool

If you are not a fool you will find a good shop after a couple of tries

A dealership is guaranteed to break it off in you every time you step in their door. That's how things are priced and set up.


Yes there is convenience and the job is usually done quickly. The lube boy responsible for totaling your corvette has no more training or experience than the guy at jiffy lube. If you think recourse on a poorly done job is easier through a dealership you haven't been around long enough... If you find the right number to call and escalate it to corporate you might get rental car reimbursement and get the parts or labor paid for but rarely both and that is after making a complete ass of yourself for weeks. At the end of the day the dealership is a privately run franchise that can give you the middle finger just like an independent shop. Both cases end up in small claims court.

This post was edited by FMX_89 on Dec 11 2014 06:25pm
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Dec 11 2014 07:18pm
I am much much happier working for a fleet instead of a dealer ship.
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Dec 11 2014 07:48pm
Quote (Caedus @ Dec 10 2014 05:05pm)
It would be stealing if they stole money from you. Dealership parts and labour costs are well publicized, and some people choose to pay that price (you'll find just as many people if not substantially more screwed by an independent mechanic as you will by a dealership). At least with a dealership, if they do something wrong you can complain to someone higher up (General Manager in most cases). What do you do if an independent mechanic fucks up? If a dealership is telling you to fix something that doesn't need to be fixed, you have avenues to complain. Not true with independent shops (besides taking it to the news, and usually the news won't care enough to run a story).

Sure, if you have an independent mechanic who is good and trustworthy, take your money there if you want. But any independent shop worth it will buy their parts from the dealership (if they use knock offs and 'one size fits all' parts, you get what you pay for). So really, at an independent shop you're just paying for cheaper labour.

Don't pay it if you don't want to. It's a choice some choose to make. You need to balance what you think is more important, paying (at times, not always) substantially more and you know you probably won't be fucked in the ass (and if you do, you can rectify the problem), or cheaper with the risk of not being able to do anything if they screw you. Service is the largest revenue stream for dealerships, more so then new-car sales, it's not just "suckers" who take their car to dealerships. It's a rational choice arrived at by weighing personal preferences such as risk, time, and cost


:hail:

Truly this

Of course the option is yours but with the dealership, you are getting the best quality products and service available.

But a quick question to the OP. Is this really on a 00 Civic?
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Dec 11 2014 09:18pm
Quote (ZK9GT @ 11 Dec 2014 18:48)
But a quick question to the OP. Is this really on a 00 Civic?

Yep. DD. Economical on gas, inexpensive to repair, and a lot of the basic maintenance, I can do myself.
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Dec 11 2014 09:23pm
Quote (ChowYunFat @ Dec 10 2014 03:23pm)
Went to the stealership this morning for my complimentary oil change.  (Hey, free is free!)

They do their perfunctory "multi-point inspection."  When I'm getting my car back and signing it out, they tell me they recommend replacing the thermostat, and upper and lower radiator hoses, for...






the low, low, bargain quote of FIVE HUNDRED DOLLARS.  But, that includes parts *and* labor!  :D

I legit feel bad for little old grannies and such that are getting fleeced by these schmucks.  Five hunnit, my ENTIRE ass.


for what car? :)

did u get a new car?

how come its complimentary? I hope not the civic :P
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Dec 11 2014 09:25pm
Quote (chaosoul @ 11 Dec 2014 20:23)
for what car? :)

did u get a new car?

how come its complimentary? I hope not the civic :P

Haha; 'sup W? :)

Yep; still the Civic. Instead of buying me a new car, we bought my wife one (when she rolled her last car, last rainy season. @_@ )
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Dec 11 2014 09:33pm
Quote (ZK9GT @ Dec 11 2014 08:48pm)
:hail:

Truly this

Of course the option is yours but with the dealership, you are getting the best quality products and service available.

But a quick question to the OP. Is this really on a 00 Civic?



I tried to find the youtube video I saw posted on corvette forum a few years ago. A guy in his 20's is straddling a brand new crate LS7 being put in a C6 Z06 under warranty wailing on the harmonic balancer with a 5lb dead blow hammer like he is driving a railroad spike. The engine isn't on a stand, and apparently no one has or cares enough to find the special install tool with long enough threads to install the LS7 crank pulley. I wonder how the thrust bearing made out of that deal. The guy is a chump and everyone standing there thought it was funny.


It has since been made private... I wonder why.

My point is the work being done and the people working at dealerships are no better than an average private shop but the prices are 2x higher or more. That is why we call it a stealership.
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Dec 11 2014 09:34pm
Quote (ChowYunFat @ Dec 11 2014 07:25pm)
Haha; 'sup W?  :)

Yep; still the Civic.  Instead of buying me a new car, we bought my wife one (when she rolled her last car, last rainy season.  @_@ )


Nice, I can hook u up with a 159$/month BMW i3 :) brand new, if you need a real DD that will save u money.

No cost of fuel, 4 years free maintenance, and lease term is 2 years, so long before warranty and free maintenance ends
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