Heya
I am just getting back to you about your ticket.
Thank you for your patience while we investigated the reported situation. It appears the security of the Diablo III account attached to this Battle.net account was compromised and the account was accessed by someone not authorised to do so.
We are able to offer a rollback, however this will return your account to the state it was the up to a day before this incident took place. So if you've played a lot since then and gained levels or even created new characters, then all of this will be lost. Please also understand that we will only offer two rollbacks per account.
If you wish to proceed, please reply to this ticket with the following:
- A statement that you wish to use 1 of your rollbacks
- An approximate time and date that you last logged in with the items/gold
So before we proceed with this reimbursement we would advise you take a serious approach to protecting your computer and account from this happening again. Account security is critically important. To help protect your account, we recommend following the Security Checklist at <http://eu.battle.net/security/checklist>
Thank you for taking the time to read this message :),
Regards,
Gnomish Game Master Kyotaniar
English Game Master Team
Blizzard Europe