If you do some math on the cash shop, they've probably made at least 7 figures.
400,000 unique people playing HoN
say half of them spend $20
that's 4 million bucks
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You are right, our relationship with our customers is very impotant to us. We feel absolutely AWFUL that this has been happening. We, ourselves, individually, and collectively as a company, find it unacceptable. However, the absolute first priority is to achieve sustained uptime and consistency of service. It does me no good to give you 2 cartons of milk if it is curdled and soured because we can't keep the power on.
We are working on it. We're spending insane hours and resources combating everything that has happened over the last few weeks.
I am sorry for how things have been operating and I know things will return to normal. I know we all want to be playing HoN and have a confident feeling sitting at the login screen. Please be patient while we get there and I will most definitely thank you in return!