Hard to say exactly what's going on without being able to actually access the computer/network and poke around, but my first guess is that she needs to forward the port that gameranger uses. That also involves first setting the computer to use a static (instead of dynamic) local IP. If she knows what model router she is using, select it here: http://portforward.com/english/applications/port_forwarding/GameRanger/default.htm and it will show how to do all of that.
Edit: here's a more in depth explanation if you're interested -
Basically the problem is that we are running out of IP addresses. 2 billion isn't enough. So people figured out a clever way to allow multiple computers to use the same one: a network address translator (NAT). Basically, the NAT (also the router) has a single, global, external IP address, and all computers that connect through the router are given local "fake" IP addresses that are only visible to other computers on the router, and the router itself. When a computer behind the NAT makes a connection to a server somewhere else in the world, the NAT re-writes the source IP address to be the NAT's external IP, instead of the computer's fake, local IP. Then when that server responds, the response goes to the NAT, and the NAT passes it on to the computer that originally started the connection. Now, the problem comes when the connection is initiated the other way. If a server wants to connect to a computer behind the NAT, it can't. The only IP it can possibly know of is the NAT's external one, so it can send a request there, but the NAT doesn't know which of the computers connected to it to pass that request on to. So to fix this, we can just manually specify a rule in the router that says "whenever a connection comes in on port #X, forward that to local IP address #Z". So, first of all you need to configure the computer you want to allow connections to, to always have the same local IP, and then you can check which port gameranger uses, and put in the corresponding rule on the router's configuration, and hey presto, it should work.
This post was edited by jfkelley on May 18 2012 04:54am