d2jsp
d2jsp Forums > d2jsp > General Help > Jsp Access Denied
Closed New Topic
cartert321
Group: Member
Posts: 6,270
Joined: Nov 28 2013
Gold: 4.08
May 5 2022 08:22pm
I have a friend who logged a ticket through the contact us portal but hasn't gotten an email response in about a week.

Essentially what happened was that whenever he's on his home wifi and tries to access the D2JSP site, it just shows access denied, but if he goes on mobile and uses mobile data he can access the site.

He used to be able to access the site just fine with no issues, but this recently occurred and he doesn't know why/what the fix is.

He's tried using different browsers as well as clearing all cache and cookies, but no luck. Any help is appreciated. Thanks.

He didn't try logging in through mobile, cuz he wasn't sure if he would get locked or not for accessing through mobile vs PC and be flagged like in the past.
BeeetleJuice
Group: Member
Posts: 30,857
Joined: Mar 12 2003
Gold: 16,135.70
May 5 2022 08:28pm
Is he using VPN on home wifi?
cartert321
Group: Member
Posts: 6,270
Joined: Nov 28 2013
Gold: 4.08
May 5 2022 08:28pm
Quote (BeeetleJuice @ May 5 2022 07:28pm)
Is he using VPN on home wifi?


home wifi
Vibrations
Group: Member
Posts: 21,691
Joined: May 13 2007
Gold: 0.00
Trader: Mediator
May 6 2022 08:07am
What browser is being currently used?

Also, has he checked his firewall to see if that is the reason its being blocked?
Sizzerb
Group: Member
Posts: 9,780
Joined: Apr 10 2010
Gold: 832.57
May 6 2022 11:36am
Did he check whether he used Gmail or old Hotmail Linked to his jsp account?
If Hotmail he won't Receive PM on it since it block message from jsp.
Try check whether firewall blocks it ,might be helpful like Vibrations said.

This post was edited by Sizzerb on May 6 2022 11:41am
cartert321
Group: Member
Posts: 6,270
Joined: Nov 28 2013
Gold: 4.08
May 24 2022 08:04pm
he used both hotmail and gmail and still no reply to contact for help
he turned off firewall and has no vpn
liskod2
Group: Member
Posts: 65,849
Joined: Jan 14 2014
Gold: 6.66
Warn: 40%
May 25 2022 12:59am
Is it this?
cartert321
Group: Member
Posts: 6,270
Joined: Nov 28 2013
Gold: 4.08
May 26 2022 06:27pm
nope it loads the website and then just says “access denied”
Kevin
Group: Admin
Posts: 27,634
Joined: Feb 18 2006
Gold: 116,361.05
Trader: Trusted
May 26 2022 06:37pm
fire me a pm please.
Go Back To General Help Topic List
Closed New Topic