Quote (darjkeel @ Jun 13 2022 03:16pm)

i did a "forensic reconstruction" of the inventory, stash, and cube contents by dumping all the item data. there is an open space in the inventory for a grand charm, as well as an open space in the stash the same size. im not sure if ^Eaty could say if they were both filled at the time, but maybe somehow two identical charms (ilvl stats gfx etc) got pushed to the cursor at the same time or something. i'm really not sure. but i also suspect it has something to do with a stuck stash state or something. i think i remember there was a patch that broke something with stash interaction and you could get stuck, unable to move until you saved and exited and rejoined game
https://i.imgur.com/jbS6IE6.png



the first thing i tried was to send the packets to drop items. it won't drop for some reason. i think the item is cursored from the stash or cube, which needs to be opened and then closed to resolve the state, but the character cannot move to or interact with the stash with the item on the cursor

if anybody wise sees this thread and has an idea please shoot me a pm

Quote (EuroPolita @ 13 Jun 2022 12:36)

character is "Soft Locked" permanently

Blizzard support is the worst.

Quote (darjkeel @ 13 Jun 2022 08:16)

i did a "forensic reconstruction" of the inventory, stash, and cube contents by dumping all the item data. there is an open space in the inventory for a grand charm, as well as an open space in the stash the same size. im not sure if ^Eaty could say if they were both filled at the time, but maybe somehow two identical charms (ilvl stats gfx etc) got pushed to the cursor at the same time or something. i'm really not sure. but i also suspect it has something to do with a stuck stash state or something. i think i remember there was a patch that broke something with stash interaction and you could get stuck, unable to move until you saved and exited and rejoined game
https://i.imgur.com/jbS6IE6.png



the first thing i tried was to send the packets to drop items. it won't drop for some reason. i think the item is cursored from the stash or cube, which needs to be opened and then closed to resolve the state, but the character cannot move to or interact with the stash with the item on the cursor

if anybody wise sees this thread and has an idea please shoot me a pm

Quote (darjkeel @ Jun 13 2022 11:16pm)

i did a "forensic reconstruction" of the inventory, stash, and cube contents by dumping all the item data. there is an open space in the inventory for a grand charm, as well as an open space in the stash the same size. im not sure if ^Eaty could say if they were both filled at the time, but maybe somehow two identical charms (ilvl stats gfx etc) got pushed to the cursor at the same time or something. i'm really not sure. but i also suspect it has something to do with a stuck stash state or something. i think i remember there was a patch that broke something with stash interaction and you could get stuck, unable to move until you saved and exited and rejoined game
https://i.imgur.com/jbS6IE6.png



the first thing i tried was to send the packets to drop items. it won't drop for some reason. i think the item is cursored from the stash or cube, which needs to be opened and then closed to resolve the state, but the character cannot move to or interact with the stash with the item on the cursor

if anybody wise sees this thread and has an idea please shoot me a pm