I always do a fresh image of Windows on any laptop I get so you can clean off third party software that can be buggy.
In order to do this, get yourself a flash drive of at least 8 GB or more and download the latest version of Windows 10 (you can search Google for Windows 10 media creation tool). Run that tool and create media using the flash drive. Then you can use the setup file on the flash drive to start the process.
This post was edited by nathandg2002 on Nov 27 2020 12:50pm