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MakeD2GreatAgain
#11 Nov 24 2020 06:11pm
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Sounds like they deactivated the cd key associated with the account, try a new cd key on the install and see if that works
FrancoisG
#12 Nov 24 2020 07:28pm
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Quote (MakeD2GreatAgain @ Nov 24 2020 07:11pm)
Sounds like they deactivated the cd key associated with the account, try a new cd key on the install and see if that works


I just reinstalled the game again with my 2nd cd-key and it still doesn't work.

I guess I'll have to go at my parent's house to see if it works there
MakeD2GreatAgain
#13 Nov 24 2020 07:31pm
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Quote (FrancoisG @ Nov 24 2020 08:28pm)
I just reinstalled the game again with my 2nd cd-key and it still doesn't work.

I guess I'll have to go at my parent's house to see if it works there



I would try that yes, could be an IP ban? Not sure what the message is for that
Soroush
#14 Nov 24 2020 07:39pm
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Quote (FrancoisG @ 24 Nov 2020 18:35)
I saw on the internet that this might be a 14 days ban. Does the ban timer reset every time I try to open battle net?


From what i've seen yes

Have you tried connecting to a completely new set of keys on a completely new IP address

Because from what I've read, if you try to log in on a new set of keys to the same IP, the ban just extends to the new keys.

You're better off just taking a break if you can't get a complete new set of keys + new IP (Like trying your phone's hotspot)
FrancoisG
#15 Nov 24 2020 07:41pm
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Quote (Soroush @ Nov 24 2020 08:39pm)
From what i've seen yes

Have you tried connecting to a completely new set of keys on a completely new IP address

Because from what I've read, if you try to log in on a new set of keys to the same IP, the ban just extends to the new keys.

You're better off just taking a break if you can't get a complete new set of keys + new IP (Like trying your phone's hotspot)


So I try with my 2nd cd-key on new IP? or just wait at least 14 days before trying again?
Soroush
#16 Nov 24 2020 07:44pm
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Quote (FrancoisG @ 24 Nov 2020 20:41)
So I try with my 2nd cd-key on new IP? or just wait at least 14 days before trying again?


If you already tried with the second set and it is an IP ban, the IP ban is on both your keys + your IP now so you gotta wait.

I got it once before and when I tried to log in a few times a week it took forever to get back in, so if you can, try to wait literally 14 days from now.

If you connected through a VPN or a business type wifi recently then I can say pretty much 100% this is the issue btw, cus thats what happened to me

This post was edited by Soroush on Nov 24 2020 07:45pm
FrancoisG
#17 Nov 24 2020 07:46pm
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Quote (Soroush @ Nov 24 2020 08:44pm)
If you already tried with the second set and it is an IP ban, the IP ban is on both your keys + your IP now so you gotta wait.

I got it once before and when I tried to log in a few times a week it took forever to get back in, so if you can, try to wait literally 14 days from now.


Ok ty for the information. I hope it only takes 14 days, I dont want to lose the gear.
Soroush
#18 Nov 24 2020 07:48pm
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Quote (FrancoisG @ 24 Nov 2020 20:46)
Ok ty for the information. I hope it only takes 14 days, I dont want to lose the gear.


You could open a ticket with blizzard in the mean time, they might be able to tell you what it is and/or help, and if it doesn't lift after 14 days you can reach out again to follow up cus that would be a pretty big problem!

GL dude
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