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d2jsp Forums > d2jsp > General Help > Help My Friend With His Account
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Member
Posts: 17,216
Joined: Dec 28 2008
Gold: 4.00
Aug 17 2019 11:52am
Hey guys, long story short my buddy hasnt been on jsp in about a year and half and i checked and his account is still around and has FG. He is certain hes entering his password correctly, but it is saying he has to include a gold password, which I dont think he had back then (i dont thnk it was mandatory then) He can't remember his email that was registered.. any advice?
Member
Posts: 37,887
Joined: Mar 5 2012
Gold: 0.00
Aug 17 2019 11:55am
1) Please tell your friend to do a password reset request - https://forums.d2jsp.org/register.php?a=4
2) If he doesn't get a email within 24 hours ask him to do an account recovery - https://forums.d2jsp.org/recovery.php
2a) Make sure he takes a look through the account recovery guide - http://forums.d2jsp.org/topic.php?t=70679141&f=34
3) If your friend has further questions please tell him to use this tool it doesn't require him to be logged in - https://forums.d2jsp.org/contact.php
Member
Posts: 17,216
Joined: Dec 28 2008
Gold: 4.00
Aug 17 2019 12:00pm
Quote (Stories @ Aug 17 2019 01:55pm)
1) Please tell your friend to do a password reset request - https://forums.d2jsp.org/register.php?a=4
2) If he doesn't get a email within 24 hours ask him to do an account recovery - https://forums.d2jsp.org/recovery.php
2a) Make sure he takes a look through the account recovery guide - http://forums.d2jsp.org/topic.php?t=70679141&f=34
3) If your friend has further questions please tell him to use this tool it doesn't require him to be logged in - https://forums.d2jsp.org/contact.php


Thanks I will pass this along, appreciate the quick response.
Member
Posts: 37,887
Joined: Mar 5 2012
Gold: 0.00
Aug 17 2019 12:02pm
Quote (Omegadin @ Aug 17 2019 02:00pm)
Thanks I will pass this along, appreciate the quick response.


Not a problem, tell him/her to try to provide as much information as possible during the recovery request, many times these requests are rejected due to a lack of information.

I would highly suggest they read over this guide before hand - https://forums.d2jsp.org/topic.php?t=70679141&f=34
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