Quote (Omegadin @ Aug 17 2019 02:00pm)
Thanks I will pass this along, appreciate the quick response.
Not a problem, tell him/her to try to provide as much information as possible during the recovery request, many times these requests are rejected due to a lack of information.
I would highly suggest they read over this guide before hand -
https://forums.d2jsp.org/topic.php?t=70679141&f=34