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d2jsp Forums > d2jsp > General Help > Need Help With Fg Password! Email Problems
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Member
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Jun 23 2019 07:54am
Hi Team,

Hope you're having a good day!

I bought some D3 services today and went to transfer some FG - low and behold, my autofilled FG password was wrong. I took multiple guesses at fixing it to no avail. I then hit the FG password reset button - and haven't received an email. This then reminded me that I don't have access to my previous email address, and a lengthy back and forth I had with mods some time ago to get access to my account again.

Really need some help figuring out what to do here, as I need to be able to use my FGs :/
Junior Moderator
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Jun 23 2019 08:24am
PM Kevin about what steps you can take to reset it

https://forums.d2jsp.org/user.php?i=215860

This post was edited by R3MY on Jun 23 2019 08:24am
Member
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Jun 23 2019 08:25am
If you remember your e-mail, but you no longer have an access to it you can easily request an account recovery:
https://forums.d2jsp.org/topic.php?t=70679141&f=34
Member
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Jun 23 2019 09:26am
Is there a tool to see what email we actually have signed up with account?
Member
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Jun 23 2019 09:58am
Quote (slushslush @ Jun 23 2019 11:26am)
Is there a tool to see what email we actually have signed up with account?


Sadly no.
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Jun 27 2019 09:46pm
Edit: got a quick response from Kevin, here's crossing fingers!

This post was edited by Madmaniac211221 on Jun 27 2019 10:15pm
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Jun 28 2019 12:50am
Quote (slushslush @ 23 Jun 2019 17:26)
Is there a tool to see what email we actually have signed up with account?



Changing your account name will send you an email
That is one way to figure it out yourself, but you need access to the email address
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Jun 29 2019 08:10am
Edit: Kevin to the rescue again?

This post was edited by Madmaniac211221 on Jun 29 2019 08:11am
Member
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Jun 29 2019 09:01am
Quote (Madmaniac211221 @ Jun 29 2019 10:10am)
Edit: Kevin to the rescue again?


I would highly suggest you to read the guide to Account Recovery.

Let me quote this part for you
Quote
Making a new account to ask questions about your account recovery. THIS IS AGAINST THE SITE RULES AND CAN RESULT IN ACTIONS TAKEN AGAINST BOTH ACCOUNTS!
Instead make sure to use the CONTACT feature. YOU DO NOT HAVE TO BE LOGGED IN TO USE THIS FEATURE!


Log out from this account, use the contact feature, provide as many details as possible and wait for an answer.
Member
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Jun 30 2019 07:14am
Quote (R0cktaze @ Jun 29 2019 11:01pm)
I would highly suggest you to read the guide to Account Recovery.

Let me quote this part for you


Log out from this account, use the contact feature, provide as many details as possible and wait for an answer.



The contact feature is ONLY to be used if the user has no access to his account at all.
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