This thread took a turn for the worst for trolls lol
Anything bought in the site such as guild slots, guild topics, top friend slots, youtube slots, lottery tickets, orbs, stars etc can not be refunded.
You must understand that if it were allowed then the prices of everything on this site would be a lot more unstable and higher. From a business standpoint the site would be more likely to go bankrupt.
In other words, having these non-refundable gold sinks are one of the things that keeps the site alive and stable.