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d2jsp Forums > d2jsp > General Help > Why Does My Password Not Work
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Nov 20 2018 05:56pm
I have an account and every time I try to login it tells me its an incorrect password. So I go through the process and change the password and then it tells me again that its wrong. I have been doing this for the past two days and every time it tells me the password is wrong. I am certain I am putting in the correct password each time as I literally change it and then retype it in and it says wrong. How do I access my account?
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Nov 20 2018 06:01pm
Do you have a gold password?
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Nov 20 2018 06:03pm
Quote (Plaguefear @ Nov 20 2018 06:01pm)
Do you have a gold password?


Yes, it asks me to change this as well and I am. Change both and then put both new ones in. (again i'm certain they are correct)
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Nov 20 2018 06:13pm
Not using a vpn right?
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Nov 20 2018 06:14pm
Quote (hellbender @ Nov 20 2018 06:13pm)
Not using a vpn right?


Nope.
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Nov 20 2018 06:26pm
Hmm. You will need access to the registered email and request a password reset. The password reset link is not instant I dont think.

The only way to insta reset password is currently be logged in.
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Nov 20 2018 06:28pm
Quote (hellbender @ Nov 20 2018 06:26pm)
Hmm. You will need access to the registered email and request a password reset. The password reset link is not instant I dont think.

The only way to insta reset password is currently be logged in.


Hmm maybe thats the problem. I assumed it was instant. I had been doing it through the email. Any idea how long it takes to change?
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Nov 20 2018 06:46pm
Good luck getting your account back.
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Nov 20 2018 11:48pm
Quote (justneedtoaccessmyaccount @ Nov 20 2018 07:28pm)
Hmm maybe thats the problem. I assumed it was instant. I had been doing it through the email. Any idea how long it takes to change?


it's instant when you click the link from the email
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