Quote (thesnipa @ 15 Nov 2017 21:35)
with a ban of this magnitude its almost 100% certain that they outsourced the overflow support requests or they hired temps to handle it in the short run. people with 1-2 days training and templates like you said.
Where I worked it was typical to hire temps for the fall-winter period.
These people (be it a random 17-year old guy or a 40-year old lady with no gaming background) usually "handle" *all* games by a given company with one purpose in mind - close the ticket ^^
I'm not buying anything from Blizzard anymore, the last game being Diablo III back in 2012.
To me, this company died after Blizzard partnered with Vivendi and allowed Blizzard North closure.
Then it went downhill. Pretty graphics don't cover the fact that the gameplay of their games is lackluster and they just get money now on hype, old Blizzard's reputation and stupidity of their customers.