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Nov 15 2017 12:54pm
Takes the cake.
We're being banned for Overwatch sins guys.


Original Post:










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Nov 15 2017 12:56pm
:thumbsup:
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Nov 15 2017 12:59pm
You cheated on overwatch?

Time to give Blizzard $20 :banana:

This post was edited by Relm on Nov 15 2017 01:00pm
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Nov 15 2017 01:25pm
Does it make a difference if you get a scripted Diablo 2 reply or a scripted Overwatch reply? xD

Blizzard wont care in either case
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Nov 15 2017 02:20pm
Lmao good job blizzard ^^
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Nov 15 2017 03:30pm
Support employees use message templates, they aren't writing every single message manually from start to finish.

You wouldn't want them to do that, either - most of them are random people who most likely don't even play games and don't even know what diablo II is (because it's some random old game which isn't really supported anymore).

So majority of them will have OW templates as "most often used" ones.

Still, it's unacceptable to be so lazy as to not even change the gamename nor use official signature in a response.

It makes me think they have outsourced their support centre because I find it hard to believe that a Call Centre under direct Blizzard supervision would allow for the clownfiesta that occurs.
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Nov 15 2017 03:35pm
Quote (SilentSnake @ Nov 15 2017 03:30pm)
Support employees use message templates, they aren't writing every single message manually from start to finish.

You wouldn't want them to do that, either - most of them are random people who most likely don't even play games and don't even know what diablo II is (because it's some random old game which isn't really supported anymore).

So majority of them will have OW templates as "most often used" ones.

Still, it's unacceptable to be so lazy as to not even change the gamename nor use official signature in a response.

It makes me think they have outsourced their support centre because I find it hard to believe that a Call Centre under direct Blizzard supervision would allow for the clownfiesta that occurs.


with a ban of this magnitude its almost 100% certain that they outsourced the overflow support requests or they hired temps to handle it in the short run. people with 1-2 days training and templates like you said.
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Nov 15 2017 03:56pm
lol wait, the blizzard rep said "this is going public", the fuck?

edit: oops i misread the screenshot, i see it now

This post was edited by JohnMiller92 on Nov 15 2017 03:58pm
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Nov 15 2017 03:57pm
OMG! ^^
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Nov 15 2017 03:58pm
Quote (thesnipa @ 15 Nov 2017 21:35)
with a ban of this magnitude its almost 100% certain that they outsourced the overflow support requests or they hired temps to handle it in the short run. people with 1-2 days training and templates like you said.


Where I worked it was typical to hire temps for the fall-winter period.

These people (be it a random 17-year old guy or a 40-year old lady with no gaming background) usually "handle" *all* games by a given company with one purpose in mind - close the ticket ^^

I'm not buying anything from Blizzard anymore, the last game being Diablo III back in 2012.

To me, this company died after Blizzard partnered with Vivendi and allowed Blizzard North closure.

Then it went downhill. Pretty graphics don't cover the fact that the gameplay of their games is lackluster and they just get money now on hype, old Blizzard's reputation and stupidity of their customers.
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