Kevin handles account security, I suggest you shoot him a pm to discuss this issue. Chances are this is happening as an added security feature in case your account has been stolen.
Politely explain the problem, and be patient, I'm sure he will pm you asap.
Kevin -
http://forums.d2jsp.org/user.php?i=215860Edit: People have had similar issues in the past, due to signing in from multiple locations, example; your on vacation and want to check jsp.
This post was edited by Stories on Apr 19 2018 06:06pm