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Worrywart
#1 Mar 19 2018 06:48pm
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How long did they take to reply?

I've been waiting 2 weeks already
Chainsaw47
#2 Mar 19 2018 07:56pm
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It took roughly 2 weeks. I assume it depends mostly on the subject of the inquiry.
ISellLeagueBoosts
#3 Mar 20 2018 09:02am
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Quote (Chainsaw47 @ Mar 19 2018 07:56pm)
It took roughly 2 weeks. I assume it depends mostly on the subject of the inquiry.


This, if you forgot your info and need a password reset, they will send you one in about a day.
Taurean
#4 Mar 20 2018 03:44pm
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2 weeks
MrSkales
#5 Mar 30 2018 01:28pm
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Quote (Chainsaw47 @ Mar 20 2018 01:56am)
It took roughly 2 weeks. I assume it depends mostly on the subject of the inquiry.


This. If it is well written it will take a good 2 weeks more for their third party support to understand it fully, then forward it on to someone competent
TSBoyer
#6 Apr 16 2018 07:58pm
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The submit ticket support team is the worst customer service I've ever seen in any game.
They also love to stall response with bullshit like:
* Can you send me a screenshot?
* Can you explain it again so I have a better idea?
* What exactly do you mean? Is the problem still persisting?

Communicating with them can often feel like you are being professionally trolled.
SnickersSs
#7 Apr 17 2018 05:36am
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I'm wiating like 5 days already for reply (this is my second ticket).
I didn't get reply for first one (different issue) and I sent it back in 2017.
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