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d2jsp Forums > d2jsp > General Help > General Help Archive > Wtf D2jsp Recovery System > Any Ideas?
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Member
Posts: 6,545
Joined: Aug 23 2007
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Jun 25 2011 06:57pm
Ok i say the system is broken, I have a younger account then this one *due to a spelling error* and i had to use a different email for it in order to make it obviously, and i forgot the email and the recovery system just denies me over and over, ive donated money to jsp to help out the site that i enjoy, and thats even one of the questions in the form... still denied, i have / had a grey donor star which is 5-10 yes just 5-10 but for 1 person5-10 should atleast garentee them that the site system should be able to help them if they forget their password i know it happens all the time and i can tbe the only person it doesnt work for.. any other options?
Member
Posts: 22,605
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Warn: 40%
Jun 25 2011 06:59pm
You have to provide some "proof" that the account is indeed yours.
Otherwise everyone could recover any account.

Try to provide as much of the requested information, and provide it as accurate as possible.
Member
Posts: 11,728
Joined: Aug 9 2009
Gold: 90,718.10
Jun 25 2011 07:00pm
You should contact a mod about this because multiple accounts are not allowed.
Member
Posts: 11,166
Joined: Jul 18 2010
Gold: 344.82
Jun 25 2011 07:00pm
You can't blame the system for you forgetting your email, its just one of those things you need to know for everything ;)

You should try and use the Contact feature located at the bottom of the page, include as much information as possible to prove that the account is yours.
Member
Posts: 6,545
Joined: Aug 23 2007
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Jun 25 2011 07:01pm
Quote (tcl @ Jun 26 2011 12:59am)
You have to provide some "proof" that the account is indeed yours.
Otherwise everyone could recover any account.

Try to provide as much of the requested information, and provide it as accurate as possible.


always do i mean i even state in the info that il be happy to send via email or w/e a photo of my drivers license. honestly what more can i do
Member
Posts: 22,605
Joined: Sep 23 2007
Gold: 1.01
Warn: 40%
Jun 25 2011 07:06pm
If you donated for your star with your own money, you can add the paypal information to the request (it will even ask for it).
It will ask for the old email address, or at least parts of it.

Provide the place where you live / lived in the past, it also asks you for it.
Instead of jut providing a country, you can provide zip codes or the name of the town where you live.

In the "additional information" field you can provide additional information if you think it's useful / it proves that this account is yours.

If you click the text boxes on the recovery page, some additional information will be displayed next to them.
This requires java script to be activated.
Member
Posts: 6,545
Joined: Aug 23 2007
Gold: 0.00
Jun 25 2011 07:10pm
Quote (tcl @ Jun 26 2011 01:06am)
If you donated for your star with your own money, you can add the paypal information to the request (it will even ask for it).
It will ask for the old email address, or at least parts of it.

Provide the place where you live / lived in the past, it also asks you for it.
Instead of jut providing a country, you can provide zip codes or the name of the town where you live.

In the "additional information" field you can provide additional information if you think it's useful / it proves that this account is yours.

If you click the text boxes on the recovery page, some additional information will be displayed next to them.
This requires java script to be activated.


im aware and i have done all this too.
Member
Posts: 3
Joined: Jun 25 2011
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Jun 25 2011 09:31pm
im in the same boat been 22 days provided addresses zip codes paypal email, old email who unlocked me when i got scammed (i changed my email then and forgot what it was now) when i got scammed i made a new account to talk to mod (texazon) to get it unluocked etc..
Member
Posts: 11,166
Joined: Jul 18 2010
Gold: 344.82
Jun 25 2011 09:35pm
Quote (zjoshuadaymon @ Jun 25 2011 10:31pm)
im in the same boat been 22 days provided addresses zip codes paypal email, old email who unlocked me when i got scammed (i changed my email then and forgot what it was now) when i got scammed i made a new account to talk to mod (texazon) to get it unluocked etc..


You don't get locked after getting scammed, do you mean you scammed someone and god locked?
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