This is just a complete C+P Job of Balakai's sticky located here:
http://forums.d2jsp.org/index.php?showtopic=15751005&f=34And KillTerry's sticky located here:
http://forums.d2jsp.org/index.php?showtopic=15009733&f=34And here we go:
How to Clear Your Computer of Key-loggersThis guide is intended for those of you that may have Trojans, Key-loggers, etc. on your computer.
This is not an easy process, especially if your account was compromised, Scammer tagged, and locked.
I will be including both the steps to clean your computer and how to go about restoring your d2jsp account.
*NOTE: Prevention is always the best solution. If these Key-loggers can be kept off of your computer, you will be much better off. Refer to this guide for prevention strategies: http://forums.d2jsp.org/index.php?showtopic=15009733&f=34
A few additional suggestions of my own:
-- Do not click on links in d2jsp threads unless you know the site you are being directed to.
-- Hackers tend to disguise links that are 1-2 letters different that the legit site.
-- Report suspicious PM's to the mod team ASAP.Downloading Appropriate ProtectionThere are a variety of virus scanners out there. This guide focuses on free alternatives.
Spy-Bot S&DLink to Download:
http://www.safer-networking.org/en/mirrors/index.htmlSteps to using Spy-Bot:
1. After first installing, Spy-Bot will ask you to run through a series of seven steps (backing up your registry, installing updates, etc.). Complete these seven steps and the program is ready to use.
2. To install updates in the future, simply click the update tab and select the files you would like to download. Note: I recommend downloading all new "Detection Files" and "Main Updates" while the other files aren't really needed.
3. After any updates, click on the Immunize tab and click the green plus. This will apply the new updates.
4. To run a scan, simply return to the main screen and select "Check for Problems."
*NOTE: Spy-bot will also find tracking cookies. You can delete these, but don't be alarmed, they are rarely harmful to your computer.
Ad-Aware PersonalLink to Download:
http://www.download.com/Ad-Aware-2007/3000-8022_4-10045910.html?part=dl-ad-aware&subj=dl&tag=top5&cdlpid=10045910Ad-Aware is similar to Spy-Bot, but multiple programs have different detection algorithms so it is a good idea to have at least two. I have not used Ad-Aware, but from watching friends it is very user friendly.
Steps to using Ad-Aware:
It really couldn't get any simpler. Click Update to update your list of malicious files and search to find them! You can specify the details of your search to fit your preferences.
AVG Anti-VirusLink to Download:
http://www.download.com/AVG-Anti-Virus-Free-Edition/3000-2239_4-10320142.html?part=dl-AVGAntiVir&subj=dl&tag=button&cdlpid=10760089*NOTE: Many people believe this to be excellent free anti-virus software. I have never used it, and I cannot vouch for it. If you are interested in using this system, research it first.ZoneAlarm (for more experienced Windows XP Users)Link to Download:
http://www.download.com/ZoneAlarm-Firewall-Windows-2000-XP-/3000-10435_4-10039884.html*NOTE: ZoneAlarm is only compatible with Windows 2000/XP. Also, I suggest downloading this program only if you have some basic (or better) computer knowledge.
ZoneAlarm is a firewall program and blocks ALL traffic on your PC. It will prompt you each time a new or "untrusted" program requires access to sensitive files or the internet.
You can customize a list of programs that will always have access, but this program is not for the beginner.Steps to using ZoneAlarm:
1. After installing ZoneAlarm, there will be an icon in the lower, right-hand corner of your screen. Right-click it and select "Restore ZoneAlarm Control Center."
2. Navigate to the "Program Control Tab" and then open the "Programs" Tab. This shows a list of all programs cleared for Trusted and internet access. Here you can block or always allow programs access to these areas.
ZoneAlarm will also prompt you each time a new program tries to access these areas and you can simply select the "Always Allow" check box that comes up.
3. In the "Firewall" tab, make sure both settings are set to "high"
4. In the "Alerts & Logs Tab" turn off informational alerts (the only option in this tab).
Understanding d2jsp's Safety Systemd2jsp provides a variety of features designed to aid users in keeping their accounts safe. Below are some of the most important ones discussed in detail.
*NOTE: If you have been Key-logged, use the above information to rid your computer of viruses before logging into d2jsp and doing any of the following.
If there are Key-loggers still on your computer, you are still providing information to the hacker.Setting your Forum Gold PasswordWhile d2jsp requires a log-in password, you are not required to set one for your forum gold. However, by choosing a
different password for your gold, you add another layer of security to your account.
I would also recommend setting a d2jsp password that is different from your in game accounts.
To change or set your password, click the "Settings" tab and click here:
http://i140.photobucket.com/albums/r19/bullet886/goldpw.jpgYour Email AddressIf you are ever Key-logged or need to change your log-in password, d2jsp
requires your email address. When you register, write this address down and keep it in a safe place.
Many people have not been able to reclaim lost accounts because they have forgotten this information.
Password ChangeIf your account is compromised and you know your email address, your password can be reset. From the settings tab, navigate here to change your email address or password:
http://i140.photobucket.com/albums/r19/bullet886/emailchange.jpgRecoveryUse the account recovery page:
http://forums.d2jsp.org/recovery.phpAccount recovery assistance cannot be provided via PM or email, only through the link above.
Restoring the Status of Your AccountIf worse comes to worse and you are Key-logged, you may become Scammer tagged, locked, receive warns, etc. because of the person that hacked your account.
While d2jsp understands that the situation was not under your control, you are responsible for the security of your account and all content/actions that accounts carries out.
This is not an easy process, but following the above guidelines will help make this process easier.
Below are some common questions and their answers:
I received xx% warn from the hacker. Can you remove it please? This warn can only be removed after the standard 30 days.
My Forum Gold / in game gear is gone...what can I do? Check your gold logs to see where it was sent, and then post in S/A with any relevant information you have. While you will not get your Forum Gold back, you can help ensure that the hacker is locked.
I now am locked or Scammer tagged. What now? Again, even though this wasn't you, your account is your responsibility. Post in the
"Why Am I Locked?" forum and await instructions from the mod team.
.
Thx to
bullet886 for making this guide.
This post was edited by _Mork_ on Apr 1 2010 06:55am