Hello, everyone. I am currently working as an Xbox tech support agent, and I am willing to assist you with general troubleshooting.
What I can assist you with:
- General Troubleshooting
- Random questions regarding Xbox.com, your console, your GT, etc.
- Help with finding your information - such as gamertags, WLID associated with accounts, billing history, etc.
What I cannot assist you with:
- Billing issues
- Refunds
- Repair orders
Honestly, I'm only offering this to those who just need some quick help. However, I cannot stress enough, if you know your issue can only be solved over the phone - such as a billing issue - please do not pm me. I will not be able to assist you.
Also, keep in mind that 99% of the solutions that we can provide you can be found at www.xbox.com/support.
This post was edited by iTunes on May 18 2011 04:22am